ITIMS LLC
IT
Infrastructure
Management
Services
Manage IT Infrastructure Resources

Wether you are using ITIL processes or another IT best practices framework. We can help you improve your change and configuration management processes. You can use one of our tool partners or choose your own vendor to find the products that best suit your requirements. We will help you through the process of selecting, implementing, and tuning the tools to fit your processes.

Automating your change and configuration management processes will bring you gains in productivity and effeciency, as well as reducing downtime caused by errors. We can help you with your infrastructure resource management strategy at every phase of the process.

Contact Us for more information regarding our Infrastructure Resource Management Services.
Monitor IT Infrastructure Resources

We help you structure and organize your monitoring efforts to provide the most effective strategy for your situation. Using our mapping services we can help you group and organize your monitoring efforts by functionally, by business service, application group, or by what ever method makes the most sense for your organization.

Use your tools or vendor for the monitoring system, or use one of our partners. Either way we can help you design and implement an effective monitoring system.

If you are not sure what tool set is best for your environment we will help you develop your requirements and analyze the available tools in marketplace to select the right tools for you.

For more information regarding our Monitoring Services Contact Us.
Map IT Resource Relationships and Dependencies

Our mapping services use agentless passive and active technologies to map your infrastructure resources. We provide two types of mapping services.

Network topology mapping provides you with a graphical map of all your netowork hardware and all of the devices that are connected to them. This service can be real time with the purchase of the software, as a snapshot in time, or as a periodic service. Contact Us for more information regarding our topology mapping services.

Application or Service mapping provides you with a complete map of your Business Service (Process) and/or your Application inter-relationships and dependencies. This service gives you a graphical look at how your application or service operates within your environment. You will be able to tell what discreet and shared resources are necessary to provide a given service or application.

For more information regarding our mapping services Contact Us.
Discover IT Infrastructure Resources

We provide services and technology to discover and provide an inventory of all the Hardware and Software Resources. We use agentless, passive and active technologies to gather information on all of your infrastructure resources.

We provide you with reports that detail:
  • Hardware Make and Model with Serial Number
  • CPU and Serial Number
  • Ram Type and Amount
  • Disk Information
  • NIC information
  • Operating System and Version
  • Installed Software with Version and Patch Level
    • The information provided in discovery provides a solid foundation on which to build on. Use the information for your CMDB, to audit software compliance, and any task that requires complete knowlege of your infrastructure assets.

    For more information about our discovery services Contact Us.
    Are you searching for help with you infrastructure projects? Are you implementing ITIL processes and are not sure you know enough about your infrastructure? Not sure of your application relationships and dependencies? Is your infrastructure monitoring solution under performing and overly costly? Having problems with change and configuration management?

    If you answered yes to any of those questions, you have come to the right place. We offer services to help you discover and inventory your infrastructure hardware and software components. We also offer mapping services, to map your topology and/or your application relationships and dependencies.
    "You can't manage what you don't know about!"
    We have tools and services to help you cost effectively monitor your infrastructure as well as tools to more effectively manage your change and configuration processes.

    We help you implement solutions that range from high quality opensource offerings to IBM and MicroSoft products. Because we’re vendor independent, we recommend the right tools for the job, and recommend them only when they’re needed.
    You get the best-of-breed, high-value tools that fit your situation and expert services to increase performance, reduce costs, improve return on investment (ROI), and lower your total cost of ownership (TCO).

    Your solution is tailored to give you the breadth and depth of information you need to address your specific challenges. We work with you to design solutions that can be fully integrated or performed on a one-time or reoccurring basis. If you want to know more about our offerings send us an e-mail at info@itimsllc.com or contact us by phone.
    Our clients include businesses of all sizes and types. We have clients that range from a small real estate service company to a large multi-national construction company.

    A partial listing of our clients includes:
  • Washington Group International
  • Fredriksen Health Insurance
  • Caretakers of America, Inc.
  • The Homestead at Lakewood Limited
    • If you would like to more about our services or about products from our vendor partners, please Contact Us. All information from any request is kept confidential and we do not sell or otherwise divulge any information received from a request. Please see our Privacy Policy for more details.
    We offer the following services:
    General IT Consulting - We offer general consulting services on a project by project basis or specific engagements for requirements definition, environment assessments and analysis.
    Discovery and Inventory - We use best of breed tools to do a comprehensive discovery and inventory of your IT Infrastructure resources.
    Mapping Services - We use passive and active tools along with our expert analysis to build network topology maps and/or application/ business service mapping.
    Monitoring Design and Implementation - Using your tools or our tool partners, coupled with our expertise, we help you build a monitoring strategy that helps you reduce the amount of downtime for your critical systems.
    Change/Configuration Management - We help you select and implement the appropriate tools and processes to automate change and configuration management.
    Web Applications and Web Design - We provide custom web application programming and customized hosting to meet your specific needs.

    For additional information about our services and our vendor partner products, please Contact Us. All information from any request is kept confidential and we do not sell or otherwise divulge any information received from a request. Please see our Privacy Policy for more details.
    We have business relationships with a number of independent consultants and professional services providers. We partner with them as needed to provide you with the appropriate level of skill and expertise for your requirements. We also have business relationships with a number of tool vendors to provide you with the right products for your project.

    In addtion we are authorized resellers and business partners with:

    Insightix     provides best of breed network discovery, mapping, and Network Access Control (NAC) software.

    IBM
    Novell
    Microsoft

    We are continually seeking out high quality partners, and best of breed tool vendors to provide you with the best service and products available. If you are interested in becoming a business partner with us, please e-mail us at partners@itimsllc.com.
    ITIMS LLC specializes in IT Infrastructure Management Services. Founded in 2007 the company provides consulting and professional services to help our clients more effectively manage their IT Infrastructure.
    "You can not effectively measure, monitor, or manage components and dependencies that you do not know about!"
    ITIMS LLC along with our network of partners provides tools, services, and consulting for businesses of all types and sizes.

    Whether you are using ITIL or another best practices framework, we help you get a handle on your IT Infrastructure assets. We help you to organize them for effective monitoring and management. Our partners provide the expertise and tools for almost any scenario. See our partners list for a partial listing of our consulting partners and vendor partners.

    Contact us today for more information.

    ITIMS LLC

    IT Infrastructure Management Services

    Contact Information:

    Owner: Dave Blankenship
    Phone: (208) 571-0489
    Mailing Address:
    PO Box 465
    Boise, ID 83701-0465

    E-mail: info@itimsllc.com

    All information from any request is kept confidential and we do not sell or otherwise divulge any information received from a request. Please see our Privacy Policy for more details.
    ITIMS LLC - DISCLAIMERS

    Privacy Policy
    ITIMS LLC, does not sell information gathered from this site to any third parties for any reason. Your information will not be used for any purpose other than to respond to your inquiries regarding our services or our vendor partners products and services. Disclosure of select information to our vendor partners is only for the purpose of responding to your inquiries and is only done when their products or services are necessary to satisfy your request.

    Security Policy
    All information collected on this site is gathered via e-mail or by submitted forms, with no security or encryption. Please DO NOT send any sensitive information, i.e. credit cards, social security numbers, etc., in your requests for information.

    Legal Disclaimer
    This website and its content are provided on an "as is" basis without any warranties of any kind, either express or implied, as to the website's operation or content. To the fullest extent permitted by law, ITIMS LLC, disclaims all warranties, express or implied. ITIMS LLC, will not be liable for damages of any kind arising from your use of or inability to use this website.